On-saleand promotional products cannot be exchanged. Product exchangeis allowed once forregular-priced items only; the product must be exchanged within 7 days of theoriginal purchase date with original receipt.
Theexchanged product must be unwashed, unused, and in their original condition with all tags and packaging intact. Products exchange will not be accepted if they are used, altered or damaged due to improper use.
Products purchased online CANNOT be refunded in any LeSportsac stores in Hong Kong. You will get the refund through the original payment method. Normally the refund is made within 30 working days, but it varies depending on your card issuer, bank or electronic payment agency.
If you needto return an item, please feel free to get in touch with us via emailat info@lesportsac.com.hk stating your order number and reason forthe return. Product returned nor exchanged without prior notice will NOT beaccepted. The item may be re-shipped to the customer at his/her sole cost.
If thereare any disputes, LeSportsac or Power Alliance Limited reserves the final rightof decision. LeSportsac or Power Alliance Limited reserves the right to amendthe terms and conditions without prior notice.